Experienced Telecommunications Customer Service Resume Template 2018s Top Format

Experienced Telecommunications Customer Service Resume Template 2018s Top FormatExperienced Telecommunications Customer Service Resume Template - 2018s Top FormatCreate ResumePrinceWright100 Main Street, Cityplace, CA, 91019 (555) 322-7337 example-emailexample.comSummaryResults-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.HighlightsCall center management experienceMeticulous attention to detailSkilled multi-taskerSchedulingTelecommunications knowledgeConflict beschluss proficiencyHigh customer service standardsAccomplishmentsPromoted to Call Center Manager in 2006.Certification in Quality Assurance of 911 callsExperienceCommunications Center Supervisor 05/2004 to Current Star EMS Pontiac , MIFull time 911 dispatcherScheduling of 150+ road employeesAttendance counselingReplay 911 calls for quality assuranceResolved customer questions, issues and co mplaints.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.Addressed negative customer feedback immediately.EducationCertification EMT 2004 Waterford EMS Academy Waterford, MI, USCertification Emergency Medical Dispatcher 2006 Nation Academy Of Emergency Dispatch Waterford, MI, USCertification Emergency Medical Dispatch-Q 2009 National Academy of Emergency Dispatch Southfield, MI, USQuality Assurance of 911 callsCustomize ResumeMore Telecommunications and Wireless Resumes